Privacy Policy
Last updated: August 29, 2026
Service Drive Leads ("we", "us") provides a lead-capture service for automotive dealerships: a kiosk in the dealership's service drive and a QR-code mobile form that let the dealership's customers express interest in offers like refinancing, trade-ins, and vehicle protection. This policy explains what information we handle, why, and the choices you have.
Information we collect
We handle two kinds of information:
Lead information you submit as a dealership customer. When you use a kiosk or the mobile form at a participating dealership, we collect what you enter: your name, phone number, email address, and the offer you're interested in. We collect this on behalf of that dealership — it goes to them and only them.
Account information for dealership staff. If a dealership gives you access to our portal, we hold your name and work email address.
Our public website sets no advertising cookies and runs no ad trackers.
How we use it
- To deliver your lead to the dealership where you submitted it.
- To operate and secure the service — authentication, abuse prevention, and troubleshooting.
We do not sell personal information. We do not share leads across dealerships. We do not use lead information for advertising.
What the dealership does next
Once we deliver your request, the dealership decides whether and how to contact you. Any calls, texts, or emails you receive from them — and anything you discuss with them, including financing, a trade-in valuation, or a protection product — is between you and that dealership, under their own privacy practices.
We do not call, text, or email you. We do not make lending or credit decisions, we are not a lender or a broker, and we never receive or store credit reports, credit scores, financial account numbers, or similar information.
To stop hearing from a dealership, or to ask them to delete their copy of your information, contact that dealership directly.
Where it lives and how it's protected
- Data is stored in the United States.
- Your information is encrypted at rest and in transit.
- Access is limited to the dealership you submitted to and to the small number of our staff who operate the service.
Service providers
We use a small number of service providers to run the service — to host our systems, deliver our email, and protect our public forms from automated abuse. Each receives only what it needs to do its job, and none of them may use your information for their own purposes. Dealerships can request a current list.
Retention and deletion
Your name, phone number, and email address are automatically erased from our systems within seven days of your submission, and in all events within fourteen days across all of our systems, including backups. We keep the rest of the record — which offer you selected, the date, which kiosk or QR code it came from, and the dealership's own notes — so the dealership's reporting stays accurate. That record no longer identifies you.
Separately, the dealership receives your details by email when you submit, and keeps its own copy. That copy belongs to them and is governed by their privacy practices, not this policy.
To ask us to erase your information sooner, email privacy@servicedriveleads.com and we'll handle it directly. To reach the dealership's copy, contact the dealership where you submitted.
Your rights
Depending on where you live (including under the California Consumer Privacy Act), you may have the right to know what personal information we hold about you, to request a copy, to correct it, or to have it deleted. We honor these requests regardless of where you live — email privacy@servicedriveleads.com. We do not sell or share personal information as those terms are defined under the CCPA, so there is nothing to opt out of.
Children
The service is not directed at children and we do not knowingly collect information from anyone under 16.
Changes
If we make material changes to this policy, we'll update this page and the date at the top. Continued use of the service after a change means the updated policy applies.
Contact
Questions about this policy or your data: privacy@servicedriveleads.com